Refund policy

Return and Refund Policy

1. Overview At Phonousa International (operated under 7seas cosmetics), we take pride in the quality and craftsmanship of every product we create. Because we specialize in custom manufacturing, bulk orders, and private labeling, please review our policy regarding cancellations, returns, and refunds carefully before placing your order.

2. Order Cancellation (24-Hour Window)

  • You may cancel your order free of charge within 24 hours of placing it.

  • To cancel an order, you must contact our customer support team immediately within this 24-hour window.

  • Once 24 hours have passed, production or resource allocation for your order typically begins, and cancellations will no longer be accepted.

3. Returns & Exchanges for Standard Products

  • Due to the personal and cosmetic nature of our products, standard (non-customized) items are eligible for return or exchange only if they are unopened, unused, and in their original packaging.

  • Return requests for eligible items must be initiated within 7 days of delivery. Customers are responsible for return shipping costs unless the item arrived damaged or defective.

4. Private Label & Custom Orders

  • Because private labeling and custom manufacturing orders (such as custom-branded 1kg glass jars and bespoke formulations) are produced uniquely for your brand under Phonousa International, all custom and private label sales are final.

  • Custom orders cannot be returned, exchanged, or refunded once production has commenced or samples/renders have been formally approved.

5. Damaged or Defective Items

  • If you receive an item that is damaged, defective, or incorrect due to an error on our part, please notify us within 48 hours of delivery with photographic evidence.

  • Upon verification, we will arrange for a replacement or a refund for the affected items.

6. Refund Processing

  • If a refund is approved, it will be processed and applied to your original method of payment within a specified number of business days, depending on your payment provider.

7. Contact Us For any questions regarding cancellations, returns, or refunds, please reach out to our team through our official support channels.